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Fire & Water - Cleanup & Restoration

Prioritizing The Response

2/22/2022 (Permalink)

Cleaning Soot off of a bench We take the necessary steps by focusing our crew's attention on items with which our clients have more of an emotional connection.

One of the hardest parts about working at SERVPRO is that you can’t wave the magic undo button to help restore every content to the preloss condition. When we arrive at the site, we organize the contents into three categories: Discard, Restore Immediately, and Restore Later, with each type having its own set of actions which allows our team to direct our focus the way the client wants. 


As much as I wish we could restore every content to the preloss condition, it is not always possible. This is because some damage is irreversible, caused by the contact of moisture, contamination, or physical damage. When an item is deemed nonreversible, our crew will list it as a loss, set it aside for review by an adjuster, and, if approved, discard and replace it. We can only return it to the client when it overlooks the emotional or monetary value and accepts it in the less than preloss condition. 

Restore Immediately

The difference between this category and the next is that they will face secondary damage if contents are not restored immediately. We categorize the severity of the job by the number of contents that are needed to be restored immediately. The emotional value of each content influences the client’s decision to repair with photo documentation helping the client determine the value of these contents.

Restore Later

When contents have suffered minor but restorative damage will be placed as low on the priority list. Our team has deemed it with little to no secondary damage risk when items are placed into this category. This is because the contents weren’t wet or suffered from short-term exposure to moisture or damage. Our crew won’t focus our immediate attention on this category of the lack of risk of secondary damage.

Placing your content into these categories ensures that our crew’s time is directed the way the client wants. We can focus our attention on items with more emotional value for our clients. If you need our content restoration services, please call SERVPRO of Lake of the Ozarks at (573) 346-7200.

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