What our Customers say...

Testimonials

We had excellent customer service with SERVPRO! They were informative, on time, and did a great job! We highly recommend and will use it again in the future! Thanks, Michele and all others!

When we were home, my family experienced a fire, making the situation even scarier. We were outside grilling, and we had no idea there was a fire until our alarms had alerted us. The SERVPRO team visited our home shortly after the firefighters left and provided us with resources such as long-term hotel options and a discounted rate to help my family.

I had a pretty significant water leak in my basement and didn't even know where to start. A friend of mine recommended Megan and her team at SERVPRO.   Before the appointment, I was worried about everything they could tell me, and would they say there was mold to make a buck, etc. Joe came and immediately identified some things just by the smell! They gave me a wealth of information while checking everything out, and we have a great plan of action to make sure my house doesn't become a moldy mess. I couldn't be happier with my choice to call them over some other companies that I have used in the past. I HIGHLY recommend this company, and I am pretty picky when it comes to contractors and services like this.

Destiny, SERVPRO's Marketing Representative, came into my business to discuss their ERP service. I was sold, and I hope I will never need SERVPRO's services, but I feel prepared if anything happens.

Nothing stops your heart from beating more than being woken up in the night to hear that my business caught on fire. I WAS STRESSED OUT, which changed when our SERVPRO Project Manager Cody came to the aftermath. I was very impressed with the work done and would choose SERVPRO again!

Thank you, Kody, for your excellent service and fantastic craftsmanship. You and John are great; thank you for taking care of this!

I love my four-legged fur baby, but I wanted SERVPRO of Lake of the Ozark to perform a carpet cleaning as the following weekend, I had friends coming into town with their puppy. The crew arrived and provided a thorough cleaning which helped alleviate some stress I had.

We wouldn’t use anyone else after working with Cody and SERVPRO. They saved us a lot after a minor flood in our basement. Answered our call on a Saturday and on-site within 90 minutes with all the equipment needed. Back daily, on time, till the job was done. Left no mess. Explaining every step. Very professional. Very considerate of our home and the situation. Well done!

The Crew Chief was a highly considerate person, too kind to put into words. He stopped for me when my caliper bolts fell out of my car, hailed a tow for me, bought new bolts for me, and installed them himself. I only had to pay for a hotel room during that time. I couldn't imagine his business would be at any lower standard when he has been a literal angel!

We had a septic pump go wrong and a drain backed up into our finished basement, and they were out very fast to clean up and get fans out. Then when the drain backed up the next day, they came right back out and cleaned again. The guys they sent have been very respectful and fast. They have been an enormous help!

I would highly recommend this company to anyone looking for a professional and responsive team.  I recently had significant interactions with employees at my home and will be recommending them to my friends!

We could not have asked for any better service than what we have experienced with Tiffany Smith and her crew. She has kept us informed throughout the whole project, is very knowledgeable, and was always receptive to calls and questions. We highly recommend SERVPRO for clean-up services in the situation we found ourselves in!

SERVPRO has been great during this process. All of the SERVPRO employees have been very friendly and treated us like we are their only customer and number 1 priority during this very trying time!

We had a fire at our community over a weekend and SERVPRO was onsite shortly after I contacted them. They were professional and explained everything they would be doing and a timeline in which they would be doing it. The staff did a great job and are wonderful to work with and answered all my questions. I would highly recommend them!

Even with insurance being a huge pain, the team was on the ball and ready to fix everything. They were fast, courteous, and knowledgeable.

Mary, James, and Raymond were like the A-team cleaning my business! They went above and beyond my expectations! I'm glad they were on the scaffolding and not me. They all rocked it out and the job was well done!!

The SERVPRO staff was amazing, informative and extremely professional. Would highly recommend Serve Pro in the future. Class Act!!!!!!

Excellent service and customer service!

When you are more than 500 miles away from home and your finished basement floods, one can feel as if they are cornered, have no choices, and will be taken advantage of during the resolution; however, that was NOT the case with SERVPRO of Lake of the Ozarks!! I’m absolutely amazed by Tim, Daniel, Kim, and Judy. My gigantic problem was treated as a top priority job as if it was their own home. From the first frantic call I made about water-soaked carpets, soiled drywall, and the unknown cause, SERVPRO’s team prepared an assessment, mitigation, and clean-up plan. Not only did they communicate with me throughout the entire process, but also continued to give me feedback, answer lingering questions, and made me feel comfortable with my unavailability to be on site. Professional, confident, and extremely knowledgeable is how I would describe these experts. "Like it never even happened." is SERVPRO’s motto and they live up to it. Highly recommend and am beyond grateful for absolutely everything.

We had a water pipe burst.....water...was... EVERYWHERE and we were beside ourselves not knowing where to start...Matt and his team came out at a weird hour and helped us SEAMLESSLY with the cleanup and claim details... they were quick to respond... professional and helped us move forward in a speedy manner. Would HIGHLY recommend this group!!  

The SERVPRO folks did a fantastic job helping clean and/or clear everything from our basement after a small fire caused a tremendous amount of smoke damage. They were friendly, helpful, respectful and professional. I can't think of anything they could/should have done better. Thank you, SERVPRO!!!!!

SERVPRO provided excellent service from the first phone call. All of the individuals that we worked with were caring, knowledgeable, helpful and answered all of our questions. Thank you for providing great service!

SERVPRO did an excellent job taking care of the water damage we had after the storm. They even went above and beyond and helped us find a company to come to patch our roof.  I highly recommend them.

SERVPRO came to our home at 5:00 am on a Sunday to help with the cleanup of some water damage.  They were professional, timely, and explained the process to us very clearly.  They came back every day for 4 days until every part was dry.  Everyone that I worked with was knowledgeable and great to work with! I highly recommend SERVPRO to anyone needing help with a disaster cleanup!

They are THE MOST COURTEOUS service people I have had in my home. Mike and Zack worked fast, protected my woodwork and put everything back just like it was before.

I was very satisfied with the results of the SERVPRO team that did the spot cleaning of our carpets. Spots that I was told could not be eliminated are now gone. Thank you for your excellent service.

Excellent service! 

I was so impressed at how promptly a crew was able to start mitigation services. It was comforting to know that my house was getting taken care of. 

“I am writing this to express appreciation for the professional job by the work the SERVPRO® staff did at Windgate Condos. We had a malfunction within a sprinkler head that damaged, to varying degrees, seven of our units. As an association, we were very positive about the work that SERVPRO® undertook to decrease potential damage. Both the response and professionalism displayed by SERVPRO® was appreciated.

Keep doing what you're doing! Thanks!

Very Professional!

I highly recommend SERVPRO and I am more than satisfied with the service! Thanks!

I highly recommend SERVPRO and I am more than satisfied with the service! Thanks!